PALS
The patient advice and liaison service (PALS) is there to help when you need advice, have concerns or don't know where to turn. As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is where PALS comes in.
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of NHS care.
The service aims to:
- advise and support patients, their families and carers
- provide information on NHS services
- listen to your concerns, suggestions or queries
- help sort out problems quickly on your behalf
PALS acts independently when handling patient and family concerns, liaising with staff, managers and where appropriate, relevant organisations to negotiate prompt solutions. If necessary they can also refer patients and families to specific local or national-based support agencies.
The PALS leaflet, explaining what PALS does and how you can contact them, is available in several languages and can be downloaded either as a word document or as a PDF.
Access PALS information in other languages
Contacting the service
PALS are available Mon- Fri 0900-1700. Outside of these hours you can leave a message on an answer-machine and you will be contacted on the next working day.
- Freephone: 0800 0320202
- Fax: 01670 511260
- Text: 01670 511098
- Email: northoftynepals@nhct.nhs.uk
You can also write to us at our Freepost address:
Freepost: RLTC-SGHH-EGXJ
North of Tyne PALS
The Old Stables
Grey's Yard
Morpeth
NE61 1QD
If you are in hospital you can also ask a member of staff to contact the PALS officer on your behalf.
Annual reports
PALS produces an annual report which details the achievements of the patient advice and liaison service. To view any of the reports, please click on the links below.
North of Tyne PALS - Working with NHS Trusts in Newcastle, North Tyneside and Northumberland and North-East Ambulance Service.
